APIs and integrations
Connect CoreCx to the phone systems, business tools and security systems you already run, through open standards.
Six kinds of integration.
Telephony
SIP trunks, IP PBXs, session border controllers (SIPREC), IP and soft phones, and analog phones through FXS gateways.
Contact-centre systems
CRM screen-pop through a REST API and real-time event stream, mid-call webhooks and database lookups.
Recording
Partner API to search, replay, tag and control recordings, and recording from third-party platforms.
Security and operations
Directory sign-in (LDAP and Active Directory), SAML single sign-on, SNMPv3 alerts, and syslog or CEF to your SIEM.
Storage and archive
NAS, SAN, SFTP and object storage, including write-once archive targets.
Reporting and data
Scheduled reports by email and SFTP, spreadsheet exports, webhooks, and direct database access for BI tools.
The interfaces you can build on.
| Interface | Product | What it does |
|---|---|---|
| Admin REST API | iFlux Contact Centre | Manage users, queues, flows and configuration |
| Agent and event stream | iFlux Contact Centre | Agent state, call control and live events for CRM screen-pop |
| Partner API | iFlux Recorder | Search, replay, tag, and pause or resume recording |
| REST and WebSocket | iFlux Wallboard | Feed live data to boards and read board state |
| Report delivery and webhooks | CoreCx AI Hub | Send scheduled reports and survey candidates to your systems |
| Alerts and logs | All products | SNMPv3 traps and syslog for your monitoring and SIEM |
Built to work across telephony vendors.
CoreCx records, protects and analyses calls from the leading telephony and contact-centre platforms, all in one deployment.
Recording, AI and key management across the leading telephony vendors, with call context on every conversation.
Standards-based capture and integration, so new telephony joins without a new recorder.
Registered integrators who connect CoreCx to your systems.
Become a partnerHospital integrations
CoreCx HealthForce connects to the systems a hospital group already runs.
Healthcare solutions- Hospital information system. Appointments, doctor schedules and patient history come from the hospital’s own records
- Billing and payments. Outstanding bills and payment links come from the billing system
- Every branch. One assistant serves all hospitals in the group, with results per branch
- Recording and AI. Patient lines connect to iFlux Recorder and CoreCx AI Hub like any other line
Get the integration guide
API references, connection options and examples for your development and telephony teams.