Insurance
Evidence-grade conversations for claims, disputes and conduct reviews.
Claims, disputes and conduct reviews depend on evidence-grade conversations and privacy-safe automation.
What you need, and what delivers it.
How insurance teams use CoreCx.
Replace per-minute cloud telephony with a contact centre you own
Cloud contact-centre bills grow with every minute and every seat, and the recordings live in the vendor’s region.
iFlux Contact Centre runs on-premise or in your own cloud with routing, IVR designer, agent workspace and reporting in one package. Licence once, run forever, keep the data in-country.
Typical cloud CCaaS charges per seat and per minute and stores conversations in its own cloud. CoreCx has no per-minute charge and lets you choose on-premise or your own cloud.
Agents in the office, at home and inside the collaboration client
Softphone installs, VPNs and separate collaboration tools slow onboarding and split the agent’s desk.
A browser workspace over WebRTC with hold, transfer, conference and screen-pop, and the same phone inside your collaboration client with no extra calling licence.
Most platforms require a desktop client or a separate calling licence for the collaboration tool. CoreCx needs neither.
A live floor that can be trusted
Wallboards freeze silently, and nobody knows whether the number on the screen is from now or ten minutes ago.
Values refresh every second. A stale feed is flagged within ten seconds while the last good numbers stay visible, and the display recovers on its own.
Bundled CCaaS boards are refreshed on the vendor’s schedule and fail without warning. CoreCx shows the age of every number.
Catch toll fraud before the invoice arrives
Fraudulent international and premium-rate calls are discovered a month later on the carrier bill.
Twelve detectors plus custom rules watch the live call-detail feed and raise an alert within five minutes to SNMP, syslog or the SIEM.
Traditional call accounting reports after the fact. CoreCx detects during the cycle, with maker-checker control over every rule change.
Reconcile the carrier invoice to the second
Carrier invoices are accepted on trust because nobody can re-rate a month of calls.
Per-second rating in exact minor currency units, invoice reconciliation and a rounding what-if that shows the swing between carrier schemes.
Spreadsheets and vendor portals round in the carrier’s favour. CoreCx re-rates every call independently.
Record every regulated conversation from any telephony
Each telephony change forces a recorder change, and some lines are quietly not recorded.
One multivendor recorder for the whole estate, with alarms for any dropped leg and a nightly integrity sweep.
Legacy recorders are tied to one telephony vendor and lose calls silently. CoreCx records from everything and raises an alarm on every gap.
The products behind it.
iFlux Contact Centre
An AI-ready contact centre that runs entirely on your infrastructure.
Learn moreiFlux Wallboard
Real-time visibility on every floor screen.
Learn moreiFlux CallTrack
Call accounting, cost intelligence and fraud management for regulated enterprises.
Learn moreiFlux Recorder
Multivendor call recording, compliance-grade and sealed the moment every call is written.
Learn moreWhat changes for you.
See how CoreCx works for insurance
Bring your requirements. We will map every line to a product and a setting.
Frequently asked questions about insurance
Can we replay an old call for a dispute?
Yes. iFlux Secure Search & Replay serves migrated and current recordings from one portal with full audit.
Can AI score conduct on every call?
Yes. CoreCx AI Hub grades every call against your QM forms, on-premise or in your own cloud.